Vongo is basically a video download service that provides movies on demand to personal computers and portable media devices. Vongo Membership allows members access to their movie library but any of the recent movies are considered pay-per-view and not accessible under your membership. So I sign up for the standard $9.99 plan that’s supposed to allow me to view, download any movie and 3 of the movies I searched for at random were pay-per-view – i.e. no free viewing. To view those movies, you pay $3.95. The free movies that you can download ‘expire’ after a finite (3-months?) amount of time and so you can’t keep them forever – You are licensing the movie not really purchasing them and that’s fine
So I download Vongo to see what it’s all about – Sign up, log in and start downloading movies. Every time I try to download a movie, it schedules the download for another time instead of downloading right away. After I got past that, I decided to try out the live Starz stream while I wait for the movie to download and I get the following lovely error message:
That was it for me – I uninstalled the application and canceled my membership. I hate companies that make you call and talk to someone about canceling your membership. The web is good enough when you want to take my money but not good enough when I want a refund. The person on the phone was very polite and pleasant and I got my refund right away. And the final straw was the uninstaller – I try to uninstall the application and it dies as some file is locked because the player is still running in my task tray. Why is the uninstaller not smart enough to detect any running instances that would have to be killed before it can proceed? I guess I’ll wait for the Google Video announcement tomorrow at CES to see if their application is any better. As much as iTunes sucks, it still is a pretty decent platform for music and video.